Where did the customer service go?

Whether we are in customer service, accounting, marketing or leadership positions, we are always serving a customer of some sort. Sometimes they are internal customers and sometimes they are the paying customers; either way, they can be demanding. Where has the good customer service gone? St. Paul’s letter to the Ephesians is a great reminder of how we should act toward each other – customers or not. The old adage of the “customer is always right” seems to have gone away with the full-service gas station. People in the customer service business these days seem to be bothered with us “customers” and our needs.

On the flip side, have you started treating those serving you differently? If you are in a leadership position, do you think that your employees are there to serve you? How do you react when they need something or some help? Leaders must learn to deal with all types of people who have all types of needs. The management practice of situational leadership applies today more than at any other time. The principle is that every situation (or person) requires a different approach than you used the last time or perhaps will use the next time. It requires patience, humility and gentleness. We have four different generations in the workplace today and each needs its own approach. One thing that doesn’t change, patience and humility will go along way toward delivering great service.

“Be completely humble and gentle; be patient, bearing with one another in love.” Ephesians 4:2

This verse is one of God’s directions for us. He teaches us, through St. Paul, how we should treat and live with each other. I haven’t found a person who enjoys the company of someone who isn’t humble and treats people poorly. We tend to tolerate these people in our lives because we have to, not because we want to. We are taught to love all of God’s creatures but some people make that very hard! Remain patient and tolerant, God is teaching you something. How do you act toward others? Are you the person that people merely tolerate? Are you gentle and humble with those who serve you? Take time to examine yourself and apply the direction that God is giving us.

Jesus demonstrated these attributes in His life. When the Disciples couldn’t understand the lessons Jesus was teaching, He never gave up. When the Pharisees tried to trap Jesus with trick questions, He loved them anyway and was gentle with them. Even on the cross, Jesus asked for mercy on those that were crucifying Him. I often say that if people are going to quote from the bible that they should be reading the whole thing and not just a few selected verses that make their point. In order for us to live as St. Paul suggests, we need to be reminded of God’s patience with us and we can do that by reading God’s word.

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