Whether we are in customer service, accounting, marketing or leadership positions, we are always serving a customer of some sort. Sometimes they are internal customers and sometimes they are the paying customers; either way, they can be demanding. St. Paul’s letter to the Ephesians is a great reminder of how we should act toward each other. The old adage of the “customer is always right” seems to have gone away with the full-service gas station. People in the customer service business these days seem to be bothered with us “customers” and our needs. As a leader, have you turned this way also? Do you think that people are there to serve you? How do you react when they need something or some help? Leaders must learn to deal with all types of people who have all types of needs. The management theory of situational leadership applies today more than any other time. The principle is that every situation (or person) requires a different approach than you used the last time or perhaps will use the next time. It requires patience, humility and gentleness.
“Be completely humble and gentle; be patient, bearing with one another in love.” Ephesians 4:2
This verse is one of God’s directions for us. He teaches us, through St. Paul, how we should treat and live with each other. I haven’t found a person who enjoys the company of someone who isn’t humble and treats people poorly. We tend to tolerate these people in our lives because we have to, not because we want to. We are taught to love all of God’s creatures but some people make that very hard! Remain patient and tolerant, God is teaching you something. How do you act toward others? Are you the person that people merely tolerate? Are you gentle and humble with those who serve you? Take time to examine yourself and apply the direction that God is giving us.