Tag Archives: Leadership

It Isn’t Hard To Be Nice

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“It isn’t hard to be nice”. A phrase used by our son and one that we spoke regularly on a vacation we took a couple of months ago. Somewhere, somehow, as a society we’ve lost our ability to treat each other like human beings and simply be nice to each other. Everyone now has a label and it seems that no matter where you find yourself, someone is classifying you into a group. At its worst, “you’re either one of us or you’re one of them”. Usually a “at its worst” statement is followed by a “at its best” statement but in this case, there is no best. Generally, we seem to have lost our compassion for each other, we lost our empathy for those in need and we’ve become focused on “I’ve got mine” or “me first!” in societies all around the world.

To our son’s point, it isn’t hard to be nice. A smile when we greet, picking up something that a stranger dropped or not treating people in the service industry like our enslaved servants, is a great place to begin. I’m pretty rebellious by nature and the last thing I want to do is to simply give way when someone is trying to push ahead in a line or a crowd – “how will they learn if people just cave-in” is what I find myself thinking. There is a difference between being nice and being a pushover. I would love to have everyone live in harmony and follow general precepts of being a member of a civilized society. Since that isn’t the case, I pray instead. The bottom line here is to ask yourself, “how do I behave?”. Examine your behaviors, attitudes, beliefs and actions; how hard is it to be nice?

“16 Live in harmony with one another. Do not be proud but be willing to associate with people of low position. Do not be conceited.17 Do not repay anyone evil for evil. Be careful to do what is right in the eyes of everyone. 18 If it is possible, as far as it depends on you, live at peace with everyone. 19 Do not take revenge, my dear friends, but leave room for God’s wrath, for it is written: “It is mine to avenge; I will repay,” says the Lord.” Romans 12:16-19

St. Paul is reminding us to be nice to each other; pretty straightforward – “Live in harmony with one another”. Nowhere in the Bible does it tell us to take care of ourselves first and then worry about others. St. Paul also reminds us not to take revenge but to leave that to God, it simply isn’t our place. These words of Paul to the Romans are very instructive for our lives today. They aren’t words or parables of Jesus that someone has interpreted to mean something, they are the God inspired words spoken through an ordinary man to ordinary people – no spin there!

We are reminded to stand up for ourselves, “If it is possible…”, live at peace. We aren’t being told to cave in or let people push us around, but we are being reminded not to take revenge against those who treat us that way. “Live in harmony, do not be conceited, do what is right, live in peace, do not take revenge”; all pretty simple ways that, in my mind, summarize how to be nice. It isn’t hard if you practice being in the moment and focus your attention outward and away from yourself. After all that I’ve read and experienced, this life is way more about others than it is ourselves.

What are you showing others?

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There is an old management saying, “People don’t care how much you know until they know how much you care.” What is in your heart will reflect on your leadership style. If you are caring for your people, deflecting stress from all angles, sincerely working with them so they can: achieve more, learn more and, reach their goals then your heart is in the right place. Do you say, “I want to develop my team so that they can take my place” but you find that you are too busy to spend time with them in one on one career coaching?

I’ve been studying the subject of performance management for years. Over the past few years, there has been a push to eliminate the annual performance review and replace it with regularly scheduled coaching sessions so that employees know how they are doing on a more frequent basis. As the workforce changes, so do the supervisors and leaders. The challenge this puts on a leader is that if they are required to interact with their people more frequently, it might just expose what is truly on their heart. If a leader really only cares about his numbers, his department’s goals or his promotion, it will all be revealed in these regular interactions. So, if you genuinely want people to be successful, you must ensure that your words and actions match. It takes far more time to recruit, train and develop new employees than it does to coach them and help them be successful. In the end, these efforts will reflect positively on everyone.

“As water reflects our face, so a man’s heart reflects the man.” Proverbs 27:19

This verse is about our hearts as Christians. What is on your heart? Do you attend church weekly and sing the songs but go out on Monday and terrorize your workplace by showing no compassion for others or “steal time” by putting in less than a full day so that you can “get what is coming to you”? God knows what is in your heart! Putting God in His rightful place on your heart may take time and it won’t be easy, but God is understanding and has compassion as you work toward it.

For many of us, putting God first is a hard transition. As humans, we tend to be so self-centered or consumed by the needs of this world that we often consider God’s word as an afterthought. Perhaps it is one of those things that you’ll squeeze in if there is time. Try to introduce God into your decision-making at work or when you reflect on a decision that you made. It may feel uncomfortable at first but that will go away. Remember the love that God has shown us and be extra forgiving when someone really disappoints you. Daily devotional reading will help you understand the depth of God’s grace and love for you. As God fills your heart, that will be reflected outward in how you treat others. You’ll be more understanding, have compassion and show forgiveness. Think about what your reflection looks like today and ask, is this what I really want to show to others?

Dr. Martin Luther King Jr

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Today, the United States recognizes Dr. Martin Luther King Jr.’s birthday. It wasn’t until I started studying his work that I realized he did more than just his famous, “I Have a Dream Speech.” One of the awesome benefits of being an elected official is that you are exposed to a wide range of experiences and information. For years, various groups in our West Valley celebrated MLK Day with some type of program and they invited us. A number of years ago one group printed this from a sermon by Dr. King on August 11, 1957:

“Life’s most persistent and urgent question is, ‘what are you doing for others?’ An individual has not begun until he can rise above the narrow horizons of his particular individualistic concerns to the broader concerns of all humanity. Every person must decide at some point, whether they will walk in the light of creative altruism or in the darkness of destructive selfishness.”

We have all benefited from the deeds and sacrifices of those before us. They left a mark for us and now it is our responsibility to make contributions for the greater good. The freedoms we enjoy, the privileges we have as free citizens have all come at a cost to someone. Have you ever thought about the legacy that you will leave? We might not be in the national spotlight but we can always make a difference right where we are.

“A generous man will prosper; he who refreshes others will himself be refreshed” – Proverbs 11:25

God has given us all great talents, not for our own benefit but for the benefit of others. God never wanted us to be selfish or alone; He wanted us in fellowship with each other. If we have talents, God has given us enough to share. If you Google “Spiritual Gifts” you will find a number of resources to help you determine what gifts you have and how you can use them.

Once you know how God has gifted you, you can start sharing them with others. Living the example of Jesus is pleasing to God and will make a difference in someone’s life. Sure, a difference for one person might not seem like a big deal but what if that person goes on to make a difference for 1000 people and then one of them goes on to make a difference in millions. Like dropping a rock in the water, the single act can send waves that are immeasurable.

Be Merciful

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The old classic management book: “Sacred Cows Make the Best Hamburgers” contains a chapter on time management or as it is referred to – Sacred Time.  I’m reminded that when we work too fast or on too many things at once, that none of them are being done well or on time. The authors suggest three – “10 minute time outs” a day that are just for you. Most people will say that their best ideas come to them in the shower or in the bathroom. Do you know why? They are alone without interruptions – no phone, no e-mail, no people.

We all know about the game rooms at Google Inc. and the freedoms that come with working in Silicon Valley. Some companies are even letting their employees take off as much time as they feel they deserve or need, but they have to produce results. We have so many things vying for our attention today that we are becoming a society with zero attention span. If you complain that a movie is too long because it’s two hours, you are already on your way to joining me and the rest of the rank and file. Be merciful to yourself and build in some free time on your calendar. Look at your to do list and see what really needs to be done by you and what can be done by someone else. If you reduce your stress, you will extend not only your attention span but your life span as well.

“Be merciful just as your Father is merciful.” – Luke 6:36

Mercy has a lot of definitions. If we look at our own sin and our inability to follow God’s commands, we deserve the punishment of death. Our Father however, showing mercy and love and tells us, “believe in Me and My Son and you will be set free”. If He can forgive us for all that we do, how can we not show mercy to those around us?

“I forgive you”, three powerful words that are the opening to mercy. Christ taught us about compassion and love but it was the Father that taught us about mercy. God wants to be close to us despite our failings, so He sent Jesus to take all of our sins with Him in death on the cross. He then bought eternal life for us all by rising to heaven to sit with the Father. “God so loved the world…” the ultimate show of mercy. No one asked for your son but Luke suggests we be merciful to each other like our Father is toward us.

Light Has Dawned

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Communication is a true art. Books have been written about how to do it better. How many times have you had a fight with someone only to find out “that’s not what I meant”? We all need to keep communications open with the people that we interact on a regular basis. For men, we can go months without speaking to a good friend, pick up the phone and call, and then carry on like no time has past. Unfortunately for us, we try this same approach with many of our other relationships and we fail miserably. Leaders are best served when they engage in what some call “touching base” and others call “checking in”.

The world around us is changing constantly and people need to know what is going on around them. If they are worried about the latest rumor, they won’t focus on their job and then you’ll be forced into communicating with them under unpleasant circumstances. The old saying “you can’t treat people like mushrooms” is true; keeping them in the dark and feeding them crap just won’t work. People need light and encouragement from their leaders. When we engage people in sharing the facts, regardless of how the circumstances may “look”, they will appreciate knowing that they are truly part of the team.

“The people walking in the darkness have seen a great light: on those living in the land of the shadow of death a light has dawned.” Isaiah 9:2

Living in the shadow of death without hope of eternal life is unimaginable to me. The sad truth however, is that there are people living in those shadows. They walk in darkness and despair without hope because they don’t know about the light of Christ. The problems of their lives become overwhelming and they sink further into the darkness. This time of year is especially troubling for some; they need to know that people care.

Witnessing to people is one of the hardest things that we can do because we feel so exposed by the possibility of being rejected. Sometimes we’re not confident in our knowledge of Bible verses or we simply don’t want to be pushy. It takes courage to overcome these fears. Ask God for help. Maybe this blog post is that help. You don’t need to go around quoting the bible or offering street corner sermons. Simply reminding people that there are options and that no matter what they’ve done, God loves them. If nothing else, share your story and talk about how your life is filled with the light of God. We have seen a great light! Now, go and share it!

A Shelter from the Storm

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Where do you turn in times of trouble? For most people, it’s a good friend or relative. Someone who’s shared your tears and joys over the years. These are usually the same people who you turn to when you have exciting news or something great to share. These are often the people who become our best friends. When you work in a field like the fire service, this is what forms “the brotherhood”. “Brothers” turn to each other for support and become almost closer with each other than they do with their families. Highly threatening team activities or in-extremist teams (FF, police, military, bomb squads, etc) rely on their team mates to keep them alive. For those not in life/death situations, we need to find these people in our lives.

At work, these special people become either mentors or confidants. A mentor is someone who helps you excel and grow in your career by providing advice, opportunities and guidance. A confidant is someone who you can share things with but they don’t provide a direct source of career growth. If you are lucky, you will find someone who can be both. Sometimes we just need someone to tell us the bold truth and other times we need someone to be sympathetic to our emotions; rational or not. My daughter used to call and ask for “reality check” dad when she needs to know what mom will never tell her. I’m lucky that I get to be both a confidant and a mentor to her; I can read her pretty well and know when to hold the bold truth until she’s ready. We all need these people in our lives. My wife has a huge cheering section of friends and a few close friends that she can talk to about everything else. I guess my point is to make sure that you have these types of people in your life and don’t forget that they are there. Life is so busy that we often forget that we don’t have to carry all of the burdens alone.

“You have been a refuge for the poor, a refuge for the needy in their distress, a shelter from the storm and a shade from the heat.” Isaiah 25:4

I’ve often said “now that I say this out loud …” We need to say things to others to make sure that we really feel that way. We also have a need to get our feelings out in the open. The challenge is getting them filtered before we say something hurtful. We all know people who are in various stages of suffrage. Cancer seems to strike every family we know; financial stress is everywhere and family pressures will always be present. If you are raising kids, have siblings or are dealing with aging parents, suffrage seems constant. We all find different ways of dealing with it – some healthy and some not so healthy. Last week we talked about our ability to go to God freely and with confidence. This week we see why.

God is all of the things in this verse – a refuge for the poor and the needy, a shelter in the storm and a shade in the heat. When things go bad in our lives, God is there for us. It is human nature to ask “why me?” but the truth is that God is there with us in these times of trouble. He’s there when things are good too! God will not abandon any of us, no matter what you’ve done. We are given the promise of God to have eternal life with Him through our faith in Jesus Christ. There is no “reality check” dad with our Father in heaven. He knows what is on our hearts and in our minds and Jesus is sitting right next to Him saying, “all is forgiven”. I’d like to think that God inspires the advice that we get from our mentors and confidants. If we feel alone, this verse reminds us that God is always there; while St. Paul reminded us to go freely and with confidence.

Iron Sharpens Iron

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“We are only as strong as our weakest link” goes the old saying. As a team, you cannot be strong if one of the team members is weak. When I started in the fire service, my first training officer established a great foundation for me – never stop learning. I’ve spent the past 40 plus years living by that advice. I’ve studied learning organizations, failure tolerant organizations, employee development, training and education, building up others but most importantly; I’ve learned to be adaptive. A person whom I have great respect for told me that he appreciated my “modern and progressive thinking”. I found this funny because I have always believed that I was more of an “old dog” or pretty traditional in my thinking. For those of you that now me, I bet I’m not far off.

I’ve worked with people in my consulting career that put me face to face with some true “old dogs”. People who haven’t adapted to the changing work force nor the advancements being made in municipal government. It’s easy to see how this happened to them given their self-imposed isolation. I’ve always believed that if we’ve trained and educated our people to take over for us, that we’ve done the right thing. There are leadership teams who feel that if the workforce is smarter than they are, chaos will breakout. They live the mantra “knowledge is power”. Individually, this might work in the short-term but organizationally; it is the direct path to failure. I challenge every reader to reflect on how you treat co-workers, subordinates and industry peers in terms of knowledge sharing. Are you sharpening your iron using the backs of others as your grinding stone or are you sharpening your iron in conjunction with others?

“As iron sharpens iron, so one person sharpens another.” Proverbs 27:17

Stated in a more simpler fashion – when you share your learning of the Word with another; both of you increase in wisdom. Bible verses speak to each of us differently or they invoke different emotional responses from each person reading it. I guess that is what I hope to share with these weekly devotions. Maybe you read these and can relate to something in your own life or maybe I actually write something that opens a new point of view for you. I grow every time I write and I hope you grow in reading it.

God never wanted His word kept private or used by “only a few chosen ones”. Jesus didn’t seek disciples from the Elders, he chose simple “every day” men to follow Him and learn God’s teachings. God used Saul, a persecutor, to teach the Word. Saul was spoken to by God, given wisdom and then shared it with everyone. We read his letters today as St. Paul. He sharpened generations of believers by sharing his learning of the Word. What ripple can you start by simply sharing your learning of the Word? Knowledge is power, when it comes to learning and understanding the Word of God is not power at all. The Pharisees believed this and Jesus called them hypocrites. In the end, they really knew little about God’s grace and our place with Him in eternity through Jesus Christ as our Savior.

Open door or Closed Mind

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Its been a while since I’ve written a straight-up leadership post, so this week I thought I’d address the “open door policy”. As I’ve studied leadership over the years, it has been interesting to see how this phrase even emerged into leadership. The autocratic management style (do as I say) was very strong in the 50’s, 60’s and 70’s. Workers didn’t ask questions, offer their opinions or make suggestions for process improvements and heaven forbid, if they sought advice from their leaders. I’m sure this was the period that created the phrase “the daily grind”, for good reason. As the workforce became more disgruntled, someone had the idea that asking the workers what they needed might make a difference. Tom Peters became well-known since everyone was reading his groundbreaking books about new age leadership and creating employee involvement.

Leaders started telling employees that their office doors were open and that they could come in anytime with ideas and complaints. Over time, leaders slid back into being managers as bottom line pressures increased and soon these open doors became metaphorically closed. No one dared to go into an office and when they did, managers were not interested in hearing what they had to say. Workforce satisfaction has since fallen and it wasn’t until the workplace disruption of a company called Google and all of their “crazy philosophies” that it changed. Unfortunately, managers claim to have “open door policies” and they still don’t see employees coming in. “I have an open door policy. I don’t know why we have all of these problems”, is commonly cried. I’d suggest that while the door is open, the mind is closed. If you manage or lead people, evaluate your effectiveness in regard to employee engagement. Old dogs can learn new tricks, its called evolution. Are you evolving or just existing?

“Through faith in Jesus we may approach God with freedom and confidence.” Ephesians 3:12

The famous Catholic confessional starts with “Forgive me father for I have sinned…”. Depending on what Christian denomination you were raised in or taught in, the father in this confession is the Catholic Priest. I’m not going to engage in a theological discussion about the Biblical origin of this belief, but I do want to discuss our ability to approach God at any time and for any reason. St. Paul writes in this letter to the Ephesians that our faith in Jesus allows us to approach God – freely and confidently. God has an open door policy – literally and metaphorically.

We do not need a mediator to speak for us to God. The punishment, death and resurrection of Jesus was all of the intervention that we needed with God. Jesus did for us what we could never do, live a life that keeps all of God’s commands. Quite simply, we sin constantly. We can go to God and confidently know that our sins are forgiven because of what Jesus did for us. We can’t pray sin away, we can’t perform works or pay for forgiveness; we are already forgiven. Go confidently and with freedom into your life knowing that you can turn to God for help and forgiveness at any time.

The Work of Your Hands

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God blesses us every day and I would bet that we often don’t realize it. We live in an amazing time from a technological standpoint. Everything you want to know is at your fingertips. Have you ever considered your job a gift from God? Many people are dissatisfied at work. There is a shift occurring between careers and jobs. The new saying of the Millennial generation is “work to live” compared to the Baby Boomers who “lived to work”. The younger generations are still working hard, doing great things and solving problems, much like generations of the past. They are just doing it in a completely different way and with a different motivation.

Regardless of your profession or vocation, you serve a purpose. We all are needed no matter where we work. We also want to feel that our work matters. Generations can collide in the workforce and the results are often low morale. When morale is low, employees feel less like their work matters and more like they serve no real purpose. Leaders must keep up with the changing needs of their employees and constantly adapt their styles. It’s not up to the employees to adapt to the leadership. It is a difficult challenge but one we all have been equipped to deal with, whether we are a co-worker or a supervisor.

Deuteronomy 2:7 “The Lord your God has blessed you in all the work of your hands… The Lord your God has been with you, and you have not lacked anything.”

How has the Lord your God blessed you in the all the work of your hands? Maybe He put people in your life to show you the glory of His name. People to teach and mentor you in your vocation so that you feel purposeful. Your talents were developed and used in just the right way so that you and your company benefited from the experience. Have you ever wondered why these people just seemed to be around at just the right time?

Many times, people will say “it was a stroke of luck that I was assigned to that project, without it I would never have gained enough experience to be considered for the promotion.” We should really be thanking God for that experience; it was His way of ensuring that we didn’t lack anything. Have you thanked God for what He has done for you lately? Our Father would like to hear it from you; this is not the time to think “He knows”. God should not feel “lonely at the top” because we stop recognizing Him for all that He has done. The people, who have influenced our lives and the leaders we follow, rarely hear from us how much we appreciate what they have done. Don’t leave God off that list. God has surely blessed us with this work of our hands, be sure to thank Him for those blessings.

Live a Life Worthy of your Calling

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The work you do, no matter what it is, can bring glory to God. The actions that you take (or don’t take) can bring glory to God. Some people have made choices that put them in the right place at the right time – in our house we call that a “God thing”. God can guide your path by offering you choices that can lead your calling. Some people will search their whole lives for a calling, while others know they are in it. The choices that we make can influence how quickly we find our calling. Moving into any role takes just the right combination of education and experience, planned by God of course. It can be a calling that allows you to glorify God; if you want to see it that way.

People often find themselves simply working a job, but God wants us to be in a calling. There are times when our work can be frustrating, and we’d like to “just do our job and be done”. That isn’t what God called you to do. Your life at work and at home will influence what type of person you are. Take notice of what you do, read, view and spend time doing and you’ll see that it’s reflected in your work and your personal behaviors. Your work influences your life, be sure that it means something more that collecting a paycheck. If it doesn’t, change your point of view or your position. You will labor less at work and your life will improve.

Ephesians 4:1 “I urge you to live a life worthy of the calling you have received.”

“Live a Godly Life” is great advice and probably one of the hardest things that we, as sinners, can follow completely. This doesn’t mean we shouldn’t try. By being nurturing, forgiving, understanding, slow to anger, patient, honest, trustworthy and caring is how we start. These characteristics will help us at work and honor God by living our lives that please Him.

You have received two callings in your life, both from God, one to love others and the other is to do it as a disciple of God. Live your life in a way worthy of God’s grace through His son Jesus, who taught us how to live a life of calling. You can be assured that every action you take will be pleasing to God if you are following the examples set by Jesus. No amount of good deeds or works will get closer to God or secure you a more righteous place in Heaven. We often ask ourselves as we toil in our jobs, what are we working for? The answer is Eternal Life and Salvation found through Jesus Christ alone. He did the hard work for us by taking our sin upon Himself. The least we can do is live a life worthy of our calling.