Servant Leaders

I’ve recently been reflecting on my leadership style and when asked, I always answer that I subscribe to the principles of Servant Leadership, a leadership style developed by Robert Greenleaf in 1977. Since that time a number of researchers have tried to define the attributes of what a Servant Leader “looks like”. For me, the answer was simple – Jesus Christ. However, the business world needed more. Skip Prichard (2013) posted a unique summary of many of the scholarly attributes that he believes summarizes the leaders using Servant Leadership:

  1. Values diverse opinions
  2. Cultivates a culture of trust
  3. Develops other leaders
  4. Helps people with life issues
  5. Encourages
  6. Sells instead of tells
  7. Thinks you, not me
  8. Thinks long-term
  9. Acts with humility

The attributes of the Servant Leadership model focus the leader on the needs of the employee. When the organization’s goals are aligned with the employee’s and each individual understands his/her role and the expectations placed on them, the organization is set-up for success. It made me think about how we treat each other and how leaders influence other people. Throughout my 40 plus years in government, I’ve seen and heard about some pretty wild working environments. Today’s workforce expects this type of leadership and no matter where you sit in your career – leader or follower, after seeing this list I hope you agree. As I filed away this little bit of research on the subject, I wanted to share how we all could apply the principles of servant leadership to our lives.

“For even the Son of Man did not come to be served, but to serve, and to give His life as a ransom for many.” Mark 10:45

When I’m asked about Jesus as a servant, my first thought always goes to the night of the last supper when He washed the feet of His disciples; nothing says servant like washing feet. We’ve all heard the story about Jesus feeding of the thousands at a wedding. What we often fail to remember about this “story” was that as that event ended, the people were asking Jesus to be their King. He wanted nothing to do with it and left immediately.

Jesus did not come into this world to be served. Everything we read about Jesus is how he served others – healing the sick, feeding the hungry, turning water to wine at the wedding and teaching everyone the true meaning of the words His Father had written in the scriptures. The most important part of this verse is this: He came to “give His life as ransom for many.” He understood that and continued to serve others until His work was done. No matter what our place in life is, we can be comforted in the fact that Jesus died for us – a final act of Servant Leadership. We are forgiven through him.

Stay Focused

My business partner and I provide strategic planning consulting services for local governments. We use a slightly different approach to the traditional planning process where, instead of focusing on strengths, weaknesses, opportunities and threats, we talk about strategic focus areas and the principles that guide them. Every community or organization has them. Sometimes they are found in mission or value statements but often they are representative of the things important to the community. For example, every city, no matter its size, will focus on fiscal sustainability and transparency. In the past, strategic planning often focused on dreaming big – “what would we do if nothing stood in our way” thinking. In today’s reality, there are plenty of things to get in the way, so we ask our clients what is it that they are focused on and what principles are they based in.

People, for the most part, can be the same – what are you focused on and what principles are those focused areas based in. Ask yourself, what am I focused on? How do you spend your time and what do you get from it? I’m not suggesting that if you spend your time watching TV for a couple hours at night and you’re not getting anything out of it and that you should stop; I am suggesting that if ALL you do is watch TV when you aren’t at work, perhaps you can focus some time elsewhere. Once you determine what you are focused on, you can start to drill in to why you do it and how you will do it. Bringing these things into perspective can help guide the choices that you make.

“Fixing our eyes on Jesus, the pioneer and perfector of faith. For the joy set before Him, He endured on the cross, scorning its shame, and sat down at the right hand of the throne of God.” Hebrews 12:2

Talk about focus, Jesus had to keep His eye on where He was heading. Satan tried to blur Jesus’ focus when he tempted Him for 40 days. When God’s plan for His death was revealed to Him, Jesus remained focused on His goal of saving the lost. Even as He carried His own cross, Jesus remained focused on the goal of joining His Father in Heaven and defeating the devil once and for all. There were plenty of things to distract Him – fame, power, faithful disciples and the broken moral structure of the society that He lived in; yet Jesus remained focused.

His strategic focus was saving the world and He based that focus on the guiding principles established by God – the Ten Commandments. Because of His focus, we can drill in to being good and faithful servants. Jesus took with Him, in His death, our sin and the guilt of breaking these principles. This freedom from sin allows us to focus on the teachings of Jesus and the Word of God. We can find our daily principles spelled out in the Bible and maintain our focus on God. Spend some time reinforcing those principles and make time with God a strategic focus area.

Overflow with Hope

It doesn’t matter when you see my wife, if you ask her how she’s doing, her answer is always – “blessed”. Even at 4:30 in the morning when she is arriving at the gym for her daily work out, she is always cheerful. She is the only morning person in our family. The rest of us are night owls. She is filled with joy and peace and everyone knows it. What do people see when they speak to you or watch you at work? I certainly wouldn’t suggest that you be “on” at the wee hours of the morning, but it is important to know what time you fare at your best. Studies have shown that early risers are more productive. Again, I’m not suggesting that you change your peak performance time; just know when it is. My peak usually hits around 1pm and lasts until 4pm but I can also have a second peak about 9:30pm until after midnight.

Knowing your optimum time is important so that you don’t tie it up in meetings or traveling between locations. This should be your time to focus on high-level work or your strategic/creative thinking time. Your peak time is when you should turn off your email and cell phone so that you can concentrate. This will allow you to achieve more at work while expending less mental energy since you are working when your mind and body are ready. Back to the question of what do people see when they speak to you? If you are in peak time, they should see the best you have to offer and when you are in off-peak times, they should see a person of joy and hope who knows the best is yet to come.

“May the God of hope fill you with all joy and peace as you trust in him, so that you may overflow with hope by the power of the Holy Spirit.” Romans 15:13

A number of years ago there was a story about a pregnant woman in the middle east who was sentenced to death, by stoning, for becoming a Christian and failing to renounce her new faith. I can’t help thinking about how strong she was. Here is a new Christian, someone who believed so strongly in what she was taught that she was willing to be persecuted. It’s a modern day story of St. Paul or John the Baptist. She was not only filled with joy but had enough peace to trust in Him that the power of the Holy Spirit would be with her. I cannot imagine what she must have gone through. It was rumored that one of the Columbine shooters asked a girl if she believed in Jesus as he held a gun to her head. When she answered yes, he moved on sparing her life.

When my daughter was younger she was asking questions about faith when this came up. I reminded her that it would be better to die knowing that you kept your faith to the end than it would be to deny it and spend eternity without Him. There is no doubt that there are others suffering for their faith today. Please join me in praying for everyone who is being persecuted for their faith; asking that their faith remains strong and that they be filled with joy and peace to trust in God and the power of the Holy Spirit. Also take this time to pray for yourself; that you will be filled with joy and peace so that you too can overflow with the hope and power of the Holy Spirit so everyone will see that you are blessed.

Attitude

There are a few things that make us who we are; attitude, education, experiences, families, goals, faith and the list goes on. Last week I talked about suffering and how that affects us too. I love to people watch whenever we go out; it’s a huge source of entertainment. I often say that people are strange creatures, and the human psyche never fails to amaze me. The way we react to things or the way that we think is always interesting. I started to wonder about myself and if I’m just as crazy as everyone else – the answer is yes. I find that I’m very flexible and diplomatic with a significant segment of the people that I encounter every day. Then, I become this stubborn, crabby old man on the flip side. There are so many things that affect my attitude or outlook on the issues in my life.

All of us juggle multiple roles – spouse, boss, worker, leader, follower, friend, brother or sister, neighbor, etc. Knowing how to respond can be the difference between being the hero or the zero. I often try to be the peacekeeper rather the pot stirrer. I’m constantly searching for the middle of the road. “Fair” comes out of my mouth often. As I prepared to write this, I found myself doing a personal inventory of sorts. I wondered how all of these traits come across when someone watches me. I know I’m just as crazy as the next guy, filled with idiosyncrasies that make us who we are. I would encourage you to take some time to consider your attitude about life and how others perceive you. Do you like what you see? What can you do to change it? What should you keep doing? What do you want to achieve?

5Your attitude should be the same as that of Christ Jesus: 6Who, being in very nature God, did not consider equality with God something to be grasped, 7but made himself nothing, taking the very nature of a servant, being made in human likeness. 8And being found in appearance as a man, he humbled himself and became obedient to death — even death on a cross! 9Therefore God exalted him to the highest place and gave him the name that is above every name, 10that at the name of Jesus every knee should bow, in heaven and on earth and under the earth, 11and every tongue confess that Jesus Christ is LORD, to the glory of God the Father.  Philippians 2:5-11

Wow! No pressure here – your attitude should be same as Jesus’. We have often told our kids that the best way to eat an elephant is one bite at a time and this tall order is no different. In His usual wisdom, God has given us the directions on how to that as well. He gave us a four-step process to keep our attitudes in check.1) Do not consider yourself equal to God or even pretend to understand why He does the things that He does. It is too big to grasp. We must accept that He is doing what is in our best interests and in His own time. 2) Be a servant. Jesus was the ultimate servant and led others through His willingness to serve. He was a lowly carpenter who made things for other people. You can’t underestimate the power of servitude, so serve others with pride.

3) Do not take yourself too seriously. Humility is a strong character trait that is often confused with being shy. Being humble means that you’d be willing to wash the feet of someone else, nothing is too small of a job. You are not better than anyone else. 4) Jesus is your savior. Your salvation is found in Him and not through anything that you can do. You don’t have to worry about never being good enough or never doing enough; God took care of that for you. Jesus was exalted to the highest place after cleansing us from all sin. You can live your life of faith confident in your salvation and life everlasting. If that doesn’t give you a positive attitude, I can’t imagine what will.

Condemnation

Condemnation or condemning someone is a pretty serious matter. The dictionary defines condemn as “express complete disapproval of, typically in public; censure”. Have you unknowingly condemned someone? I’m sure you didn’t utter the words specifically, but we often find ourselves saying something like “I’ll never work with him again” or “if she doesn’t get her act together, I’ll make sure she isn’t our team again”. These are statements of condemnation. Oftentimes, our condemnation is even a little more subtle “Oh him, he is always like that.” I refer to this as “pigeon-holing” someone; putting a person in a cage or box that they can never get turned around in. Some people are put there after one big mistake while others simply earn their position in the pigeon hole.

You might ask yourself, “how many times do I need to get burned before I stop believing they will actually come through for me?” The better question is, “have you told them how they’ve let you down and what effect it has had on your work?” We need to be honest with people and let them know how their actions effect how others perceive them. Right or wrong, perception is reality in the eye of the one who perceives the action. If you have found yourself “pigeon-holing” someone, give them a chance to get out and make amends. If you leave them in the hole, you are condemning them to that place for a career. Reach out and share how they make you feel; not how they make everyone feel but how they make you feel. It makes it about the two of you which is less threatening. They might have been clueless about how their behavior affected other people because no one ever took the time to talk with them.

“Whoever believes in Him is not condemned. But whoever does not believe stands condemned already because they have not believed in the name of God’s one and only Son.” John 3:18

As Christians, we are not condemned! No matter what we’ve done, Christ took our weaknesses, our sins and our guilt with Him on the cross so we would share in God’s love and Grace. We are not condemned because we are forgiven! John tells us quite simply that those who do not believe already stand condemned. God’s inspired word, through John, sums up our salvation for us. We are not condemned! We are assured eternal life through our faith in Christ.

We may make the same mistakes over and over; we may commit the same sins again and again, but we have forgiveness through Jesus’ sacrifice for us. God’s grace and love, along with our confession and repentance is what keeps us out of the pigeon hole. God isn’t interested in keeping us locked up or put in the same place, He needs us to be free so that we can spread the good news of salvation through Jesus Christ. If you feel trapped, seek God and you will find the door to the hole that has been open this whole time. Eleanor Roosevelt once said, “No one can make you feel inferior without your consent”. God has not put you in a pigeon hole, you have put yourself there. God wants to see you free and flying high, make Him proud!

Persevere Under Pressure

“Times are tough all over” was the title of a hit song in 1990. People have been saying this for as long as I can remember and I’ll bet that you know someone who feels like times are tough right now. “Back in the day”, it became a way of saying to someone “you aren’t alone” or “it’s happening to everyone” but it never really makes anyone feel better. Why do we suffer? I’ve said before that Lisa, and I believed that our 3 hour round trip to see our premature daughter in the hospital was building character. Today, everyone one of us knows someone who has received a cancer diagnosis or had another type of life altering event. We hear them ask “why me, why did God do this to me?”

One of the greatest effects that prolonged homelessness has on people is that they lose hope. Once they start to disconnect, the trip downward is fast and takes hope with it. Recent studies have shown that once hope is restored, recently evicted people often return to a productive life. If you can’t prevent them from losing their home, the next best thing is to keep that period short. No matter the situation, we all see people who are struggling in this world; living the “times are tough all over” kind of lives. What can we do help them? We can offer hope and support with less judgement and distain.

“Blessed are those who persevere under trial, because when they have stood the test, they will receive the crown of life that God has promised to those who love Him.” James 1:12

Some people look at this verse as proof that God is testing them before they can have eternal life. Yet others view it as even though you are tested, do not give up hope because the promise is still yours. You do not have to buy, perform, sacrifice, say, write or do anything to receive God’s forgiveness! He has given us that gift already; we are forgiven through the death and resurrection of Jesus. The “crown of life” that James tells us about, is found in our belief that Jesus is our Savior. We don’t know why some people suffer more than others.

We certainly don’t understand why some people deal with their trials better than others. It isn’t for us to understand. Think about the trials that St. Paul suffered and he was a persecutor at one point in his life. There are millions of people on this planet suffering simply because they believe in Jesus as their Savior. What hope do they have? They have faith in God’s word and in His promises. It might be all they have but they have it. God is not punishing them or testing them more than anyone else. The devil is still at work in this world and when hope is dimmed he is encouraged; it becomes his foothold in our lives. God is telling us, through James, to not lose hope but persevere because eternal life waits for us. To me, that’s all the reason to keep hope alive.

Servant Leadership

I just finished reading a couple of leadership articles from different sources. One was about Servant Leadership – leading others to greatness through service to them. I have been a long-time believer in Servant Leadership and believe that it is just as important a concept today as it was when I heard about it 30 years ago. When you serve others, you become a light to them. The old, autocratic leader is a life crushing way to be led.  The basic premise with an autocrat is that the employee lacks motivation, doesn’t understand their job well and needs constant over watch. Its roots are in the military when orders were given and followed without question. The result today is a dark workplace filled with uninspired employees.

Servant Leadership switches the focus to the employee through empowerment, trust and faith in them. When an employee underperforms, they are coached back to success. Leaders in this type of environment are not served by their employees; instead they serve the employees. Southwest Airlines has been operating under this philosophy for over 40 years and they have been pretty successful. If you are not in a leadership position, you can still be a servant leader to your coworkers. Think about parenting for minute, you are serving your children constantly (driving to practice, helping with homework, teaching life skills, etc.) and providing a living example of being there for them. How do you relate to the other people in your life? Are you a giver or a taker? This world is exhausting and having someone take care of you may sound peaceful, but I believe that you will be more satisfied helping others achieve their goals than you will be if you are being catered to.

5 “This is the message we have heard from him and proclaim to you, that God is light, and in him is no darkness at all. 6 If we say we have fellowship with him while we walk in darkness, we lie and do not practice the truth. 7 But if we walk in the light, as he is in the light, we have fellowship with one another, and the blood of Jesus his Son cleanses us from all sin.” 1 John 1:5-7

I urge you to let verse 5 sweep peace over your mind – “God is light, and in him is no darkness at all.” The world events over the past month is about all that a normal person can handle. The political fighting in the U.S, the war in Ukraine, the mass shootings that we are now numb too and the lingering effects of the pandemic are just a few of the stresses that we have faced recently. Most of us have personal issues to deal with at the same as everything else. Perhaps it’s a medical diagnosis, a job loss, financial problems, relationship issues; the list can go on and on. From the sound of things, there is no light anywhere in this world. The world is a dark place and we need God to provide us light.

We know from these verses and many more that with God there is no darkness. Sure, there is a lot of shade but there is no darkness. When we are in the dark, we are often afraid, confused and uncertain. Our senses change as we adjust to the dark, but we remain uncertain and afraid because we are not in control of our physical space. We never know when we will trip on something, bump into a wall or fall down. God is light! We walk in it all the time. We have comfort and peace in God’s light that we get through our fellowship with each other and with Him. This cleansing from all sin comes through our faith in Jesus Christ, who’s blood was shed for us. Go boldly into the world with the light of God shining all around you.

Feeling Rejected

Rejection happens all the time. People don’t like our ideas, we hang up on telemarketers, our company loses a big proposal or worse yet, a relationship falls apart. String a few of these together and life becomes miserable. People begin to fall into despair and then nothing can go right. This is when hopelessness takes over and all is lost; someone without hope becomes lost. The world is witnessing hopeless situations across the globe. In the U.S., we are struggling to seek solutions to several problems because no one wants to “lose”, and compromise has been deemed a weakness.

People are losing hope in their government and its leaders. When we lose hope, we lose all sense of belonging and self-worth. We feel rejected by everything and everyone. The effects of the pandemic are still being felt as we all struggle to figure out who and what to believe about our own health and safety. There are a number of people in this world who are rejected on a regular basis; many of them young people or our military veterans. Just this week, we read about another young teen who took their life because their peers, who resorted to bullying, have rejected them. Or the veteran who returned from military service only to find that the world they once knew has rejected their new world view. Do you know when you feel like you are losing hope? Can you recognize it in someone else?

“He who listens to you listens to me; he who rejects you rejects me; but he who rejects me rejects him who sent me.”  Luke 10:16

We all have exclaimed at some point in our lives “This is hopeless!” We usually rebound and find a solution to the problem or God puts someone in our life to help us through. What about being rejected? We experience rejection when we are young, but we learn from it and adapt. As adults, we typically experience it less and my guess is because we don’t put ourselves into situations to be rejected – we learned from our past. We must be aware in our own lives when we are losing hope or know someone who is.

For some, this turns into clinical depression but for most of us, we just get down. Much like the frog in the pot on the stove that doesn’t feel the water getting hotter, we don’t know when it’s turning from being down to becoming depressed. Find your hope in God; through Him nothing is hopeless. Jesus is warning in this verse that He will not be rejected without consequences. If we reject Jesus, we reject the Father. There is no wiggle room in that! So, if our hope is in God we should have nothing to fear, right? God wants us to come to him and to come often in prayer. Know the Word of God by reading the Bible and you will be filled with hope regularly. Armed with this knowledge, you can be that person God puts into someone else’s life to bring them hope and acceptance rather than despair and rejection.

Love the Sinner, Hate the sin

I always struggle writing about “current events” which have turned into the mixed messages coming out of Washington DC on just about any social issue. There was an old rule in the fire station – don’t talk about your wife, religion or politics. It’s not a bad rule but I’m becoming more concerned each week that as human beings, we are losing our moral compasses. If we stop taking care of each other then we are all in big trouble. The issues of “religious freedom”, healthcare, “illegals” and public assistance programs are great opportunities to discuss the love of God and our sinful nature with people who you might not ever of had the chance to.

I had opportunities to be more productive than I was this past week, some might say that I even wasted time. Those same people will say I sinned because I wasted time; what else is new? I know that not a day goes by that I don’t sin and most of the time I’m completely unaware of it. I’ve written before about sin and asked the question, are there degrees of sin? It’s a great question because some people have a hard time accepting “big sins” but easily overlook the “small” ones; we need to remember that sin is sin. I will argue that all the discussions, arguments, and debates about whatever “current event” issue is the headline, are focused on the wrong part of the equation, the sin. “Love the sinner, hate the sin” is a common phrase many people use. It’s a good one because it keeps the focus on the sin. I looked at several passages for this week that focused on God’s love, living in peace and sin but turned my focus back on why these discussions and debates started in the first place – fear.

“Do not let your hearts be troubled and do not be afraid.” John 14:28

No one ever talks about forgiveness anymore. The conversation is always focused on the sin in these current event debates – not working hard enough, being lazy, being “illegal”, unconventional life choices, the list goes on. There is not a day that goes by that we all don’t sin. We can’t avoid it no matter what we do, thanks to Adam and Eve. Sin came into this world to destroy it but God had other plans.

God loves us despite our sins. 16“For God so loved the world that he gave His one and only Son, that whoever believes in Him shall not perish but have eternal life. 17For God did not send His Son into the world to condemn the world, but to save the world through Him. 18Whoever believes in Him is not condemned, but whoever does not believe stands condemned already because he has not believed in the name of God’s one and only Son.” (John 3:16-18) We are forgiven, period. No amount of sin, no degrees of sin, no amount of guilt or fear can change that we are forgiven through faith in Jesus. Yes, we should love our neighbor as ourselves and yes, we should hate the sin, not the sinner but we should never be afraid because we are forgiven. We should practice love and compassion as Jesus showed us. He never chose one ethnicity over another when he healed or shared God’s Word. He taught us to love everyone – brothers, sisters, Jews, Gentiles, sinners, saints and even tax collectors.

Be Quick to Listen and Slow to Speak

During these times of uncertainty and frequent change, we need to get as many perspectives on an issue that we can. Employees, our boots in the field, have a very keen perspective of what’s happening that we, as leaders may not. The old expression “you can’t see the forest through the trees” has a lot of validity the further up the ladder you go. As James reminds us, “be quick to listen”; you might be surprised by what you hear. God gave us two ears and one mouth for a reason.

The deeper down you dig, the less polish you’ll find on the things you hear or statements that are made. Listen to what is being said, not how it is being said. Search for the facts, they may not be stated in a way that you’re used to hearing them. Be slow to speak, let the speaker get everything out before you speak. There are times we simply justify why we are doing something or why we can’t change. Resist the urge to become angry in the face of criticism, remember there can be more than one right answer. If you want honest feedback and assessment of a situation from your employees, keep your emotions in check. The employees are giving you a gift, accept it with grace and they’ll do it again. If you don’t accept the gift well, you’ll never get a second chance.

James 1:19 “Everyone should be quick to listen, slow to speak and slow to become angry…” As brothers and sisters in Christ, we need to heed these words as well. Listen to the words contained in the Bible; be slow to speak about why that isn’t realistic or how it’s impossible to follow the example of our savior Jesus Christ. How often do you actually hear the Word, is it only in Worship? The Word is a guide for us to learn and apply but it’s hard to do when you only hear it once a week. As you listen to the Word, let the meaning sink in. Look for what is being said beyond the words. Be slow to become angry or frustrated when you read the Bible as you compare your life to what you are reading. Don’t feel guilty about how you lead your life or think that acting in a Christ-like manner just won’t work; try it, you might be surprised.