There is an old management saying, “People don’t care how much you know until they know how much you care.” What is in your heart will reflect on your leadership style. If you are caring for your people, deflecting stress from all angles, sincerely working with them so they can: achieve more, learn more and, reach their goals; then your heart is in the right place. Do you say, “I want to develop my team so that they can take my place” but you find that you are too busy to spend time with them in one on one career coaching?
I’ve been studying the subject of performance management for years. There has been a recent push to eliminate the annual performance review and replace it with regularly scheduled coaching sessions so that employees know how they are doing on a more frequent basis. As the workforce changes, so do the supervisors and leaders. The challenge this puts on a leader is that if they are required to interact with their people more frequently, it might just expose what is truly on their heart. If a leader really only cares about his numbers, his department’s goals or his promotion, it will all be revealed in these regular interactions. So, if you genuinely want people to be successful, you must ensure that your words and actions match. It takes far more time to recruit, train and develop new employees than it does to coach them and help them be successful. In the end, these efforts will reflect positively on everyone.
“As water reflects our face, so a man’s heart reflects the man.” Proverbs 27:19
This verse is about our hearts as Christians. What is on your heart? Do you attend church weekly and sing the songs but go out on Monday and terrorize your workplace by showing no compassion for others or “steal time” by putting in less than a full day so that you can “get what is coming to you”? God knows what is your heart! Putting God in His rightful place on your heart may take time and it won’t be easy, but God is understanding and has compassion as you work toward it.
For many of us, putting God first is a hard transition. As humans, tend to be so self-centered or consumed by the needs of this world that we often consider God’s word as an afterthought. Perhaps it is one of those things that you’ll squeeze in if there is time. Try to introduce God into your decision-making at work or when you reflect on a decision that you made. It may feel uncomfortable at first but that will go away. Remember the love that God has shown us and be extra forgiving when someone really disappoints you. Daily devotional reading will help you understand the depth of God’s grace and love for you. As God fills your heart, that will be reflected outward in how you treat others. You’ll be more understanding, have compassion and show forgiveness. Think about what your reflection looks like today and ask, is this what I really want to show to others?
I find that as I get older, I am becoming less patient with more things than I ever have in the past. I was never a terribly patient person but there are things that I am very patient about. I have a huge tolerance for people making genuine mistakes. I believe that its one thing to make a mistake because of inexperience or lack of understanding but it is another thing to make a mistake because of carelessness or the simple lack of caring. If some is really trying their best but just not being successful, I have great compassion and empathy for them. A well timed smile and a reassuring “it’s really not a problem, take your time” goes a long way to help the person work through their moment. I’ve traveled quite a bit this year and I have witnessed A LOT of people who lose their patience.
For me, my impatience seems to be with people trying to “snow” their way through circumstances. I’ve seen reports, presentations and reactions that have lacked balance in their information and been slanted to persuade the audience. I’ve witnessed people reacting to reports with their “full bias armor” on with no regard for the truth or what was actually being said. This is where I have no patience. In my mind this is when people are trying to mislead the facts or are simply choosing not to have an open mind. Often times, a blunt example or statement works to break down the bias – at times it doesn’t. How is your patience these days? Are you growing frustrated with things or people in your life but haven’t stopped to ask why? I would suggest knowing your own triggers and then look for them to come up so you can temper your response. Regardless of your place in the situation, we all must make every attempt to remain collected. As it was said – patience is a virtue.
The Lord is…. patient with you, not wanting anyone to perish, but everyone to come to repentance. 2 Peter 3:9
All I can think of when I read this verse is THANK YOU! If God became impatient at the things that make me impatient; I would have been cast aside years ago. God was impatient in the beginning, sending Adam and Eve out of the Garden because of one mistake – albeit intentional. Granted, it was a big mistake but nonetheless, it was one mistake. As time went on, God decided to start over and flooded the earth saving one man and his family. Still, mankind couldn’t follow a few simple rules and God grew impatient again.
I must point out that God’s actions took hundreds of years; if this timeframe doesn’t speak to His perspective of time, I don’t know what does. God didn’t give up on us after all of this. While He may have been impatient, He still loved us. God’s answer to our disobedience was His Son. God sent the world Jesus to do what we couldn’t; keep His commandments. Jesus’ ability to live a perfect life serves as an example for us in our lives – 2000 years later. Jesus took all of our failings, all of our mistakes and all of our sins with Him on the cross. He took them to hell and left them where they belonged. When He rose, He took us with Him to heaven so that we would have eternal life and not perish. God IS patient with you and me. He wants us close Him and we will not perish through our faith in Jesus Christ. Stop worrying about your life and start being thankful for all that God has done for you because God is patient.
Where do you turn in times of trouble? For most people, it’s a good friend or relative. Someone who’s shared your tears and joys over the years. These are usually the same people who you turn to when you have exciting news or something great to share. These are often the people who become our best friends. When you work in a field like the fire service, this is what forms “the brotherhood”. “Brothers” turn to each other for support and become almost closer with each other than they do with their families. Highly threatening team activities or in-extremist teams (FF, police, military, bomb squads, etc) rely on their team mates to keep them alive. For those not in life/death situations, we need to find these people in our lives.
At work, these special people become either mentors or confidants. A mentor is someone who helps you excel and grow in your career by providing advice, opportunities and guidance. A confidant is someone who you can share things with but they don’t provide a direct source of career growth. If you are lucky, you will find someone who can be both. Sometimes we just need someone to tell us the bold truth and other times we need someone to be sympathetic to our emotions; rational or not. My daughter will call and ask for “reality check” dad when she needs to know what mom will never tell her. I’m lucky that I get to be both a confidant and a mentor to her; I can read her pretty well and know when to hold the bold truth until she’s ready. We all need these people in our lives. My wife has a huge cheering section of friends and a few close friends that she can talk to about everything else. I guess my point is to make sure that you have these types of people in your life and don’t forget that they are there. Life is so busy that we often forget that we don’t have to carry all of the burdens alone.
“You have been a refuge for the poor, a refuge for the needy in their distress, a shelter from the storm and a shade from the heat.” Isaiah 25:4
I’ve often said “now that I say this out loud …” We need to say things to others to make sure that we really feel that way. We also have a need to get our feelings out in the open. The challenge is getting them filtered before we say something hurtful. We all know people who are in various stages of suffrage. Cancer seems to strike every family we know, financial stress is still present and family pressures will always be present. If you are raising kids, have siblings or are dealing with aging parents, suffrage seems constant. We all find different ways of dealing with it – some healthy and some not so healthy. Last week we talked about our ability to go to God freely and with confidence. This week we see why.
God is all of the things in this verse – a refuge for the poor and the needy, a shelter in the storm and a shade in the heat. When things go bad in our lives, God is there for us. It is human nature to ask “why me?” but the truth is that God is there with us in these times of trouble. He’s there when things are good too! God will not abandon any of us, no matter what you’ve done. We are given the promise of God to have eternal life with Him through our faith in Jesus Christ. There is no “reality check” dad with our Father in heaven. He knows what is on our hearts and in our minds and Jesus is sitting right next to Him saying, “all is forgiven”. I’d like to think that God inspires the advice that we get from our mentors and confidants. If we feel alone, this verse reminds us that God is always there; while St. Paul reminded us to go freely and with confidence.
Its been a while since I’ve written a straight-up leadership post, so this week I thought I’d address the “open door policy”. As I’ve studied leadership over the years, it has been interesting to see how this phrase even emerged into leadership. The autocratic management style (do as I say) was very strong in the 50’s, 60’s and 70’s. Workers didn’t ask questions, offer their opinions or make suggestions for process improvements and heaven forbid they sought advice from their leaders. I’m sure this was the period that created the phrase “the daily grind”, for good reason. As the workforce became more disgruntled, someone had the idea that asking the workers what they needed might make a difference. Tom Peters became an office name since everyone was reading his groundbreaking books about new age leadership and creating employee involvement.
Leaders started telling employees that their office doors were open and that they could come in anytime with ideas and complaints. Over time, leaders slid back into being managers as bottom line pressures increased and soon the open doors became metaphorically closed. No one dared to go into an office and when they did, managers were not interested in hearing what they had to say. Workforce satisfaction has since fallen and it wasn’t until the workplace disruption of a company called Google and all of their “crazy philosophies” that it changed. Unfortunately, managers claim to have “open door policies” and they still don’t see employees coming in. “I have an open door policy. I don’t know why we have all of these problems”, is commonly cried. I’d suggest that while the door is open, the mind is closed. If you manage or lead people, evaluate your effectiveness in regard to employee engagement. Old dogs can learn new tricks, its called evolution. Are you evolving or just existing?
“Through faith in Jesus we may approach God with freedom and confidence.” Ephesians 3:12
The famous Catholic confessional starts with “Forgive me father for I have sinned…”. Depending on what Christian denomination you were raised in or taught in, the father in this confession is the Catholic Priest. I’m not going to engage in a theological discussion about the biblical origin of this belief, but I do want to discuss our ability to approach God at any time and for any reason. St. Paul writes in this letter to the Ephesians that our faith in Jesus allows us to approach God – freely and confidently. God has an open door policy – literally and metaphorically.
We do not need a mediator to speak for us to God. The punishment, death and resurrection of Jesus was all of the intervention that we needed with God. Jesus did for us what we could never do, live a life that keeps all of God’s commands. Quite simply, we sin constantly. We can go to God and confidently know that our sins are forgiven because of what Jesus did for us. We can’t pray sin away, we can’t perform works or pay for forgiveness; we are already forgiven. Go confidently and with freedom into your life knowing that you can turn to God for help and forgiveness at any time.
“We are only as strong as our weakest link” goes the old saying. As a team, you cannot be strong if one of the team members is weak. When I started in the fire service, my first training officer established a great foundation for me to always learn – never stop. I’ve spent the past 37 years living by that advice. I’ve studied learning organizations, failure tolerant organizations, employee development, training and education, building up others but most importantly; I’ve learned to be adaptive. A person whom I have great respect for told me that he appreciated my “modern and progressive thinking”. I found this funny because I have always believed that I was more of an “old dog” or pretty traditional in my thinking. For those of you that now me, I bet I’m not far off.
I’ve worked with people in my consulting career that put me face to face with some true “old dogs”. People who haven’t adapted to the changing work force nor the advancements being made in managing municipal government. It’s easy to see how this happened to them given their self-imposed isolation. I’ve always believed that if we’ve trained and educated our people to take over for us, that we’ve done the right thing. There are leadership teams who feel that if the workforce is smarter than they are, chaos will breakout. They live the mantra “knowledge is power”. Individually, this might work in the short-term but organizationally; it is the direct path to failure. I challenge every reader to reflect on how you treat co-workers, subordinates and industry peers in terms of knowledge sharing. Are you sharpening your iron using the backs of others as your grinding stone or are you sharpening your iron in conjunction with others?
“As iron sharpens iron, so one person sharpens another.” Proverbs 27:17
Stated in a more simpler fashion – when you share your learning of the Word with another; both of you increase in wisdom. Bible verses speak to each of us differently or they invoke different emotional responses from each person reading it. I guess that is what I hope to share with these weekly devotions. Maybe you read these and can relate to something in your own life or maybe I actually write something that opens a new point of view for you. I grow every time I write and I hope you grow in reading it.
God never wanted His word kept private or used by “only a few chosen ones”. Jesus didn’t seek disciples from the Elders, he chose simple “every day” men to follow Him and learn God’s teachings. God used Saul, a persecutor, to teach the Word. Saul was spoken to by God, given wisdom and then shared it with everyone. We read his letters today as St. Paul. He sharpened generations of believers by sharing his learning of the Word. What ripple can you start by simply sharing your learning of the Word? Knowledge is power, when it comes to learning and understanding the Word of God is not power at all. The Pharisees believed this and Jesus called them hypocrites. In the end, they really knew little about God’s grace and our place with Him in eternity through Jesus Christ as our Savior.
“I’ll never forgive them for what they did to me!” Have you ever uttered these words? They say trust is hard to build and easy to lose. I’d bet that we’ve all experienced that. Mistakes often fall in the same category. How easily all of our good work, extra hours and overtime are erased when we make one mistake. Years of trust are wiped out – in both directions. We no longer trust those that lead us and they have weakened trust in us. When does the erosion stop? We must have some faith and hope that our leaders will return to a sensible state and we move forward. We followed them for some reason, or we wouldn’t care what they thought of us.
If we are simply following them because they sign our paycheck, then our relationship is not affected when we disappoint them. However, being thankful for our job and working at our best is something we do for our families, or ourselves not for the leaderless boss. Take your “oops” and turn it into a learning experience. Find your mentor, confidant or peer who will help you learn. Sometimes these experiences are gifts from others, wrapped in ugly paper – yes, but a gift nonetheless. In all situations that go bad, we share in the blame; so make the make the most of it.
“And when you stand praying, if you hold anything against anyone, forgive him, so that your Father in heaven may forgive you for your sins.” Mark 11:25
Forgiving someone is one of the hardest things we will do in our lives. It’s easy to do when the circumstances are minor, like not being able to go the movies. It is a little harder when someone we care about humiliates us, talks badly of us or commits a “wrong” in some way that affects us.
We recently saw the brother of a shooting victim hug and forgive the shooter and most of us wonder, “How can they do that?” Our Father has forgiven us for the long list of things that we do or when we ignore Him. He knew we needed help in learning about forgiveness, so he sent His Son to us not only as a Savior for our sins but to give us an example to follow. Jesus showed us how to forgive; we just need to remember to do it. Forgive and move on; life on earth is too short to carry around the weight of unforgiven issues.
What does living really mean? Our lives are filled with violence in the news (or maybe nearby) and we all know someone who’s lost a family member too young. I was talking to a friend the other day about retirement and we both know of people who’ve retired and then got very sick. My friend said that no where but in America do people save their whole lives, work until they are too old to enjoy their savings and end up skipping the best parts of life while they are capable of enjoying it. There was a TV commercial a number of years ago that started out with the phrase “when did leaving work on time become a bad thing?”
Despite all of our desires, we can’t chart our own course through life. My life was planned out through age 59 – a secure career, a strong financial plan, a pension when I retired and good health. At age 44 my career was over, and my financial future was uncertain. I was injured in freak accident at work that required major spinal surgery and I needed to find employment with a disability to put two kids through college. I was NOT in control of anything. Once I put my faith in God, people started entering my life and new connections were being formed. Soon, I working a new field and expanding my view of “work”. Like a tree growing and spreading its roots, soon my life was filled with great opportunities, great people and options. I was not directing my steps and I’ve stopped planning everything. This brings me back to the opening of paragraph; we can’t plan for everything so perhaps we should be taking advantage of the things that are right in front of us.
Jeremiah 10:23 “I know, O Lord, that a man’s life is not his own, it is not for a man to direct his steps.”
I biggest thing that I learned from my life being turned upside down was that I was not in control. I often write about God’s plan and I have personally experienced it. This life is God’s will, the beginning and end decided by Him – “It is not for man to direct his steps”. In today’s verse, God reminds us that He is ordering the events of our lives and not us. When we start thinking that we are in control, is when we start to get lost. Our mind becomes the devil’ playground.
Our lives are not our own because we are here to serve each other and to give all of the glory to God for His work in and through us. We should focus on serving the Lord and doing His will by letting Him direct our steps. As leaders, we can lead through our example of how to care for each other. Be the “middleman” and care for everyone around you. Some have said that this is a test of your faith, I disagree. It is a statement of your faith and one that can be made over and over again.
Parents have the responsibility to give their children strength – strength to get through difficult times, strength to accomplish more than they thought was possible and the strength to carry on everyday. Not only as parents but also as adults, we should inspire all of those around us. We should be a source of encouragement, a resource for guidance and a cheerleader for our kids and for everyone in our lives as they reach beyond their limits and try new things as they go through their own personal growth. Our son turned 22 this past week, he’s quite an adult – just ask him! (just kidding but seriously, he is quite sure of himself) My hope at this point in his life is that he will say that his parents “Were always encouraging me, helping me figure things out and giving me opportunities to grow”.
So many people influenced me when I was his age. I turned 18 in February and by October, that year, I was in recruit firefighter school. The ‘men” I was working with saw things in me that I never did. They encouraged me, they taught me, they gave me advice and they put me in my place when I needed it. I’m sure they didn’t have any idea how they would impact me for the rest of my life and now I’ve taken those lessons and given them to my own son. He has the strength to be confident as he readies himself for what life has in store. I just hope that he can learn to “take orders” until he is the one at the top. Most everyone struggles with that and he will be no different.
Philippians 4:13 “I can do everything through Him who gives me strength.”
So, where do you get your strength? This passage reminds us to find our strength in God – “Him who gives me strength”. In our fast paced lives sometimes we can forget that. We can do everything through Him because God is our strength; he is with us all day – everyday. Our privilege to be a parent is a gift from God; He has put us in this place at this time. We have had a great mentor – Jesus Christ. He taught us to have compassion, patience and to be encouraging to those around us.
You can be the source of strength for your kids and those you work with by being a positive role model. When people ask you “Where do you get the strength from?” You can answer quite easily: God gives me the strength. In order to maintain your strength, like in any good workout routine, you need to work at it daily. We’ve all experienced a few days off from the gym; it gets harder to go back the longer you are away. Staying in God’s word or keeping up with bible study and devotions can be hard in our hectic lives, remain strong and stay committed. Much like the men who were there for me and had no idea that they would effect how I raised my son, you may be doing the same for someone else. Don’t worry; your strength is from God.
Delegation can be a leader’s best asset or worst nightmare. Often times, leaders believe that once a project or program is delegated to someone, they no longer have responsibility for it. Nothing could be farther from the truth! A leader can only delegate the work and the accolades, but they retain all of the oversight and blame for their delegate. “I gave this to ‘so and so’” doesn’t relieve a leader of their responsibility to properly assist the delegate in being successful. Poor delegation is often the cause of workplace frustration. The employee feels “micro-managed” or the leader believes that they “should have just done it themselves”.
Motivation and follow up are the keys to successful delegation. Of course, delegating the right project to the right person is the lock that those keys match. Being willing to work with and teach others is an important part of being a good delegator. You may have yourway of doing something but remember; there is more than one right way to get something done. Learning takes time and patience. What motivates you may not motivate someone else, so ask them how they want the project to proceed; regardless of which side of the delegation you are working on. People will make a mistake, that is how they learn; the key is in how we respond to those mistakes. The leader should be able to catch it early enough to make corrections and the delegate should be open to adjusting their course to achieve success. When the project succeeds, the delegate gets all the credit; this is simple leadership. The project can only fail if the leader does not take an active role in the process or does not provide adequate guidance and this is why the leader takes all the blame. Shower the delegate with support and encouragement and you will not have to worry about the project failing.
Ezekiel 34:26 – “I will bless them and the places surrounding my hill. I will send down showers in season, there will be showers of blessing.”
God has blessed us with showers from above. He created everything that we can see and those things that we can not. How blessed are we to see a sunrise or sunset? The majestic colors that are created and the shades of light that are cast are unmatched. The shower of blessings that rain down on us each second of every day can not be counted. The human body is an incredible creation that can fight off sickness, repair injuries and respond to the environment around it – we walk around with these blessings!
Unfortunately, we all are condemned to death because of sin. The good news, however, is that we have eternal life not by our own doing but through God’s Grace alone. He sent us a Savior in Jesus who took our place on the cross, a delegate of sorts, to take our sins away forever. Jesus did this so that we could enjoy the accolades that God intended for His children. Not because we deserved it but because He loves us; only as a Father can. God showers us with blessings here on earth but the true blessing is that we have Christ in our lives today and we will have eternal life because of it.
Last week I was inaugurated into my third and last term as a City Council Member. It was a nice event where three incumbents were all sworn in for another term. One of us is serving her first term after being appointed about a year ago. A lot can be said today about politicians but the people I meet at the local level are much less about politics and more about serving their community. When local leaders start making decisions based on how they personally will benefit or how their financial supporters will benefit, things start going wrong immediately.
Those in leadership roles should not only lead with the highest moral standards but take the time teach their people how to make ethical choices. There was never a time more important to lead by example then when demonstrating how to make high ethical decisions. As leaders, we are put in a position to make decisions; sometimes they involve personnel and other times they involve the business. Regardless, we need to make decisions that maintain the highest standards and provide for the best possible outcomes. People appreciate it when their leaders are consistent and have their best interest in mind and our customers expect the same thing. As leaders, we are in a place to govern God’s people – providing them with direction and making decisions that affect them.
1 Kings 3:9 – “So give your servant a discerning heart to govern your people and distinguish between right and wrong.”
The verse today can be used as a prayer to God from his faithful servant. We are bombarded with threats everyday and the urge to sin is ever present. We sin daily, the pressure to succeed is always upon us and it would be so easy to cut a few corners, change a few numbers, leave out a couple of details or simply lie. Who will know or even find out? Even if they do, it could be late enough that it won’t really matter anyway.
But God knows, he knows before we do it. When choosing between right and wrong, if we do fall short and commit the sin; we are assured of God’s grace and will be free of guilt and the sin because He gave us His only son, Jesus Christ, to bear our punishment. We can be free from guilt and filled with forgiveness by God’s love for us. We have been given the grace of God and a great example of how to live our lives in Jesus. If you have fallen to sin, ask for forgiveness, receive it and do what is right – always. By asking God for a discerning heart to do what is right you’ll always be able to look at yourself in the mirror.