Course Corrections

No one likes to be corrected, especially when it’s done in front of other people. I have a debate with my son constantly about it; he likes to say “technically…” which drives me crazy. Have you thought about how you correct others? The old saying of “praise in public and punish in private” is usually the guiding principle that most supervisors follow. However, correcting someone is not the same as punishing them. Granted, there are some people who view being corrected as punishment. When we correct someone, we are engaged in using the situation as a “teachable moment”. If others are around and correction is warranted, we should take the opportunity to “teach” everyone or improve their understanding when someone mis-speaks. As with all communication, the key is in the delivery. When correcting someone, you can start by asking an open-ended question about the subject and then asking if there are any other options. Ask them to describe what they intended or meant and then describe your “other way to look at the situation”. As if they had considered it. The point is to make it more of a discussion and less about them being “wrong and in need of correcting”. When you are dealing with misinformation, start by asking where they obtained their information. This will prevent you for needing to be corrected if you are the one not up to speed on the topic. If they do not have the current information, start your sentence with “according to…” then give the corrected information. Be sure to be mindful of everyone’s feelings and the situation. If you do not correct misinformation immediately, it will become fact and as a leader, you cannot afford to have bad information in your workplace.

“Blessed is the man whom God corrects; so do not despise the discipline of the Almighty.” Job 5:17

I can think of thousands of ways that God “corrects” me. It is hard to argue with Job about being corrected by God and what we should do in response to it. In the beginning, God was constantly trying to “correct” His people. He sent signs and angels and prophets and the Holy Spirit even appeared to a selected few to provide corrective action. It was to no avail, we still wouldn’t listen or follow God’s laws. Job tells us not to “despise the discipline of the Almighty.” God, like all good fathers, was disciplining us for our own good. We didn’t pay attention though and yet he still tried to help us. He could have turned His back on us but He loves us too much. So, despite our behavior and continued disregard for His law, He still offered us a chance to be saved and share eternal life with Him, and He did this through His son Jesus Christ. As John 3:16-17 tells us 16“For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life. 17For God did not send his Son into the world to condemn the world, but to save the world through him.” We are saved! So despite what you think that you’re being punished for, God loves you and is making you stronger with each challenge; stronger for what? It might be for today or 20 years from now, but He is working through you for something great.

True Friends

We have a sign in our home office under a photo collection that reads “A good friend will come and bail you out of jail…But a true friend will be sitting next to you saying ‘Damn that was fun!’” The photo collection that it sits under is of friends that we have traveled with and watching each others kids grow up; they are our life long friends that we have known for 15 years but we live 2800 miles apart. We have always been able to pick up the phone and call one another just to hear a friendly voice when we get down, to share troubles with a sympathetic listener or to celebrate exciting news. They are True Friends. To have such a blessing is unusual – I think, and I am grateful for their friendship. Who stands by you when you need it? For us married men, it’s usually our wives at the top of that list (if you’re smart anyway). Lisa and I will be celebrating our 27th wedding anniversary this week and she has stood by me every day(9855+ days). We joke about what a great team we are when it comes to getting things done around the house or dealing with the kids but the real teamwork we share is working to be True Friends for each other. No matter what, we support and love each other every day, not because we have to but because we want to. I have had a number of professional opportunities come my way throughout the past 27 years, and she has supported every one of them. She’s changed states twice, we’ve lived in four apartments and five houses over the years and she continues to support me today as my number one cheerleader and encourager. While it’s highly unlikely, I know that if I found myself in jail, she would be sitting right next to me and we’d be laughing at the fun we had. To my True Friend, Happy Anniversary!

Isaiah 43:2 “When you pass through the waters, I will be with you, and when you pass through the rivers, they will not sweep over you…”

We have all heard people say or we have said ourselves “God has a plan for you”. Some believe that the circumstances in their lives are merely chance happenings and that God doesn’t get into those details of their life or worse yet, that there isn’t a God doing anything. God does have a plan but as I’ve said before, it’s on His timeline not ours. A day or a year in God’s eye is not the same as an earthly one. Many of you will agree that “this life” is complicated and filled with all kinds of problems and trials. Can this really be part of God’s plan? It sure can be! God will only give us what we can handle and He wants us to grow in our faith and in our lives. We cannot grow if we are not challenged. The baby who first learns to walk is then challenged by climbing stairs, and again climbing down them before walking down. These are all challenges (ups and downs) and they exist in our lives but on a different scale. God wants us to grow! Like parents who help their baby take those first steps, He is there with us holding our hands for balance. As things get harder and the waters of our lives turn into rivers, He will be there so you are not swept away. God’s grace and love are with you everyday, sometimes you need to simply stop and realize it. Like the friend sitting with you laughing, God is always there – a True Friend. Thank Him for His care and presence in your life.

Tempting, isn’t it?

Temptation is everywhere; don’t we all know it? Sometimes it shows itself at Costco when we see a “deal that we can’t pass up” or it shows up at work when we don’t need to “tell the whole story” or we agree to get “creative with the accounting” because our boss told us to. I’m talking about the temptations that shape us as people, not those that tempt our waistlines or will power like a donut or one more glass of wine. The people in our lives, the experiences that we’ve had and what we’ve been taught all shape our morals and values. Values are the inner judgments that determine how we will behave and morals are about how we execute those judgments. While some people interchange those definitions, it is clear that they both influence how we behave. When we experience no negative consequences from “deceiving or cheating” our brain stamps it “okay for future use”. We will continue to deceive ourselves until there are consequences and we “re-learn” to do it another way. The best way to continue to train our brains is to keep doing the right thing, even when no one is looking, be people of integrity. If we give in, we are only deceiving ourselves and that will have life-long implications.

Romans 13:12 – “…let us put aside the deeds of darkness and put on the armor of light.”

An armor of light sounds awesome, doesn’t it? I envision a brilliant white, shining armor chest plate and a matching shield. What can’t you defeat with such protection? We know, of course, that the white armor is the protection given to us from our savior, Jesus Christ. He has clothed us in white as we go through our lives “not guilty” of sin because of what He did for us. We must guard that our light does not dim and we remain true to our Father, God in Heaven and to His Son, our savior. We dim every time we submit to darkness. When we do not live, as God wants us to, we dim our light. The good news however, is that our confession of those sins and our faith in Jesus Christ allows our light to shine brightly once more. We all know people who have fallen into darkness. We have a responsibility to shine our light on their lives and show them the way. Reassure them that they too, can put on an armor of light by turning their lives back toward God and then “get fitted for their suit” through Jesus Christ. We do not have to live in darkness; Jesus is our light and He is always ready to keep our light shining bright.

Crisis

The Chinese word for crisis has two symbols grouped together that mean “a time of opportunity” and “a time for danger”. I use this phrase when I teach Change Management to symbolize that change can sometimes viewed by employees as a time of crisis. We all loose something during “change”, sometimes its as significant as losing position, while other times it may be less dramatic and simply be a feeling of loss that disturbs people the most. Whatever the case, as people, we all deal with loss in a variety of ways. During a time of change, we will go through the 5 stages of grieving: Denial, Anger, Bargaining, Depression and Acceptance. Many times these stages result in significant resistance to change. The status quo is very comfortable for us – we’ve gotten used to what we do and how we do it. Good managers will recognize that people will grieve their losses (perceived or real) and take steps to help their staff move through the grieving process. Managing change is an art and a science; change leaders must understand that and work through the issues. Major change requires patience. Change management is more about “keeping the peace” than it is about issuing orders that people simply accept the change or leave. Employees must also recognize that change is both an opportunity and dangerous time. It’s dangerous for them as they navigate the grieving process and overcome their resistance. It is a time for opportunity because they can show that they are a team player and may even become a change agent.

1 Corinthians 14:33 – “For God is not a God of disorder but of peace…”

God does not want us to live in disorder and chaos but He does want us to grow. Growth only comes with change. In the beginning, God kept forcing changes on us, He challenged everything that people knew and believed. He gave us opportunity after opportunity to change our hearts and minds. Finally, God sent us His son, Jesus Christ, known as the Prince of Peace. Jesus was a great reconciler for us; bringing us to peace with God our Father. There are some that still are not willing to change from doing things their way, they fail to believe in God and His son and continue to do what they think is best based on earthly desires. Talk about resistance! There is no need to grieve; we have been given everlasting life with God through our faith in Jesus Christ. This is cause for celebration and not a moment of crisis. There is noting but opportunity in this good news. Continue to share your faith, keep up your devotions and listen to God as he speaks to you; He is speaking to you in a number of ways, one of which is through the change agents in your life. You may, in fact, be the change agent for someone else. Are you ready or are you resisting?

Do good anyway

There is a book by Kent Keith titled “Anyway, The Paradoxical Commandments” which lays out 10 paradoxical commandments of life. My favorite is #10 which states: “Give the world the best you have and you’ll get kicked in the teeth. Give the world the best you have anyway”. As a leader, I have learned that no good deed will go unpunished. I have gone out of my way for someone to only have them do something that has caused me more aggravation later. My daughter is working on homework late tonight because her classmate or “partner” failed to complete their part of a project. This kind of thing happens all of the time to people. They do their best and give others the benefit of the doubt only to later regret it. Leaders must continue to give their best despite what might happen. I’ve seen organizational leaders lose faith in their people because they’ve been “kicked in the teeth” and now think that everyone in the organization is just a bunch of “winey babies”. They have no trust in anyone, they no longer involve the employees in decision-making and they have created a hostile work environment for their employees and themselves. Leaders must stand tall and continue to do what is right, at the right time and for everyone they lead because it’s their responsibility. Sure, leaders will “get kicked in the teeth” but that’s why it’s lonely at the top. People don’t understand our roles but we know that in the end, we will make a difference and that is why we “give the world our best anyway”.

9Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up. 10Therefore, as we have opportunity, let us do good to all people, especially to those who belong to the family of believers.”  Galatians 6:9-10

This verse had a couple of options for things to talk about – doing good and not giving up. While I focused the first part on doing good, I’d like to add the “not giving up part here. It is tiring always doing good, our sinful nature says “when will someone do good for me?” We seem to be able to justify it in our minds. We go around doing things for others, for little recognition I might add, and all we ask in return is a little good coming our way; that’s not too much to ask. The end of verse 8 gives us the answer “the one who sows to please the Spirit, from the Spirit will reap eternal life.” The “good” coming to you will come from the Holy Spirit. We are encouraged to “do good to all people” but “especially those who belong to the family of believers”. There are no options to be good only to those that are good to us or who won’t make our lives harder. Whether you are a leader, a follower or a loner, do not become weary doing good. No one said it was easy to be a disciple of Jesus Christ but the rewards are eternal. Go and do good – Anyway.

Words mean something

Last week I mentioned the exercise that I participated in. Each year that we do one of these, a theme emerges that can be funny or simply defines our overall emotions but it is always what keeps us going through the long days. This year’s theme was “words mean something”. In life and death situations, words really do mean something; even the order in which they are said. “Cut the red wire. Before doing so, cut the white one” This is a simple example of timing. A friend of mine is working on program in response to the question “what is the value of a firefighter?” The context of the program is based on the premise suggested by NPR, that firefighters are sometimes too expensive to keep around. Others will see that statement and try to answer the “value” part by showing how important they are to a community. Words mean something. Misunderstandings and miscommunications are all around us at home and at work. People reply with “that’s not what I meant!” but the hurt feelings are already there, so it really doesn’t matter what they meant to say. I’m seeing younger people today who have a hard time verbally expressing themselves. Their sentences are short and void of emotion, if it can’t be said in a text or e-mail, they just aren’t saying it. How are we to supposed to deal with them? When we speak with them we can ask them to repeat back to us what they “think” we said. We can ask them how they want to be communicated with. One thing is for sure; we must choose our words carefully knowing that each one has the possibility of meaning more than one thing to a new generation of young people. This generation may have a slightly different dictionary version than we do. We must be flexible and patient, our role is to continue to lead them.

“because our gospel came to you not simply with words, but also with power, with the Holy Spirit and with deep conviction.”  1 Thessalonians 1:5

The bible is such a great book but it too can be filled opportunities for misinterpretation. Look at the various churches that claim to offer insight into God’s word and then proceed to tell you how to live your life. The gospel did come to us with great power; we can impact people’s lives by following the words given to us. We are not the judges of other people’s lives, the bible tells us that. The Holy Spirit is present in our lives but so is the devil, and they are constantly fighting for our attention. It is the deep conviction that we have in our faith that keeps the devil in check. Our words mean something; they are the light into our heart. Do you openly profess your love and belief in Jesus Christ? When given the chance to gossip about someone, do you jump on it? Do you lie about things in your life or take advantage of your boss who isn’t paying attention? These are all windows into your heart. The bible is more than just words; it is the WORD of God, given to us through the Holy Spirit who inspired its writers. The words and stories are told in such a way to bring meaning to each word. These words mean something. At the end of the day, we must watch our words and our actions because as they say, actions speak louder than words. The bible is our guide. No matter what we’ve done or said, we are forgiven by the grace of God and Jesus taking our sins onto Himself so we may have eternal life. Now that is plain and simple no matter how you say it.

Serving Others

I’ve spent the last three weeks serving the US Army during an exercise they call, Vibrant Response 13-2. I blogged extensively about it last summer but I had a different role this year and didn’t have enough spare time to put them together. The exercise was featured on Fox News this past Wednesday and can be seen at http://video.foxnews.com/v/2601500125001/disaster-training-for-emergency-responders/?playlist_id=938973798001 . I usually serve as the Deputy Area Commander assisting someone else but this year I was privileged to be the Area Commander overseeing the various Incident Commanders with military units assigned to them. I was essentially the director of resources and the collection point of all of the data that came in from the field. I then was tasked with providing it, along with feedback, to the various State and Federal agencies that needed it. I had the information that everyone wanted. We did a good job and kept track of mission completion and work times so that everyone could tell the difference between the perceived truth and the actual truth (ground truth). We worked an average of 13-14 hours a day for 21 straight days (270+ hours) to serve our country and the dedicated soldiers of the US Army. We knew what was expected of us before we left home and that a lot of people would depend on us, especially our customer, to be accurate in both our data collection and it’s interpretation. Our desire to serve was more important than the working conditions or hours. As I look back over the past three weeks and the thousands of soldiers that we directed or influenced, I can’t help but see a strong volunteer military filled with people who have chosen to serve rather than to be served. It was an honor to be part of their education and to work along side them to ensure that our Homeland Response Forces are ready if we should need them. There are great men and women who are serving or who have served our great nation in the military and we should not just remember them on Veterans Day but every day if we get the chance.

“Whoever serves me must follow me; and where I am, my servant also will be. My Father will honor the one who serves me.”  John 12:26

In the past few weeks I’ve seen a lot of servant leadership and it always reminds me of Jesus Christ. Jesus was THE servant leader. He knew what was in store for Him but He served us anyway. He healed the sick, fed the hungry, performed miracle after miracle and always did it with our best interests in mind. He was often called Teacher and He served in that role as well. Jesus was determined to reach as many lost souls as He could before His Father would call Him home. Servant leadership means that we give up control of the effort so that others can learn and grow. We serve those that we are trying to lead so that they may become stronger; we are ones making sacrifices for the betterment of others. Jesus’ sacrifice was beyond compare but we are all better off because of it. We are free from sin because the servant leader put us before Himself. We all make sacrifices in our lives but some do it in hopes of getting something in return. Jesus made a sacrifice not to get something in return but to share something with all of us – eternal life. The bonus for Him is that He gets to share that with us. Go out and serve others not because you need something but because you have something wonderful to share, a message of hope and salvation.

 

Peaceful

I was trying to determine if there was a difference between frustration and anger. The dictionary uses almost the exact same words in each definition but exchanges dissatisfaction with displeasure. My point is, some people will say that they are not angry just frustrated however, it’s not a big difference. In leadership positions, we have to guard against showing either of them to our workforce. The leader needs to remain calm and continue moving forward. This week, I had a conversation with a pilot from a major air carrier who told me that just last week on approach into an airport at 2am, the entire cockpit went dark, including the instruments. After the initial shock, they went into a holding pattern; he remained calm and went through the checklist to restore power to the instruments. I’m sure he suffered both anger and frustration. Once they were confident that problem was resolved, he landed without incident. In fact, he shared with me that he didn’t even tell the flight attendants until after they landed. Staying calm in an emergency is what saves lives. When we are calm we think clearer, and can process information faster than if we start getting angry. The same can be said in our daily lives. We make better decisions when we remain calm; in fact, we are much nicer to each other when we are calm. Everyone will have moments when they get really angry. I’ll bet the people around you know it when you do. Hopefully the moment comes and goes and you haven’t done too much damage to the relationships around you. What do we about those who are always angry? They are miserable to be around and almost instantly effect our outlook. Have you thought about your own actions lately? Which side of “angry” are you on? Bobby Farrin wrote the popular 80’s hit, “Don’t worry, be happy”. It’s good advice.

24Do not make friends with a hot-tempered man, do not associate with one easily angered, 25or you may learn his ways and get yourself ensnared.  Proverbs 22:24-25

A couple of weeks ago I said something about “you are what you eat.” This week it’s also about the company you keep. Have you ever noticed that you enjoy a movie much more in the theater, laughing with everyone than you do when you see it again at home? People adapt to their surroundings constantly. If we work in a pleasant atmosphere, our general disposition is good. If we dislike where we are, it shows too. The same can be said about the friends you keep or the associates you make. We are being warned in these verses that if we make friends with short-tempered people, we too will become short-tempered. Jesus was never angry; He displayed calm in the face of grave challenges. When the Pharisees tried to trick him into breaking the law, he remained calm and worked through their deceit. When the devil tempted Him, he remained calm and used the bible as His defense. These are examples of life and death situations where calm was better than anger. Jesus never showed His frustration with those that failed to believe in Him, He continued to be compassionate. Don’t let the anger take over; give it up to God in prayer. Choose your friends and associates carefully and if you have no choice but to be around them, ask God for peace and understanding in their lives and calm in yours. One of the final words Jesus spoke to us at the last supper was “Peace I leave with you, My peace I give to you.” Stay calm, you have the Peace of Jesus Christ with you all day, every day.

In it for the long haul

Reliability. I’ll bet that when you hear that word, the first thing that will pop into your mind is a product of some sort. It is either a car or an appliance that we generally associate with the word reliability. What about people, do we consider them reliable? We might use dependable but reliable? People will let us down and are flawed from conception; I’ve even heard others quip that “you can depend on people to let you down.” The difference is very subtle; being reliable means that you will be able to get the same result over and over and dependable means worthy of reliance or trust. How reliable are you? Do people seek you out for help or advice? If you are in a leadership position, you need to be both reliable and dependable. Being reliable takes a toll on your time management. You will find that when people seek you out for help, you spend a lot of time with them and your own “work” takes second place yet still needs to get done. When people seek you out, you are actually functioning as a coach for them. Good coaching can turn into mentorship, which is a great professional development tool for both parties not mention a huge source of personal satisfaction. Whom do you rely on? Do you have someone reliable in your work life? We are sometimes too proud to ask for someone to help us or give us advice. Finding someone who is reliable enough to be a coach is rare; be sure they are willing to help at this level. If you are fortunate enough to be someone whom people consider reliable, consider sharing your gift with them at this higher level.

“And everyone who calls on the name of the LORD will be saved.” Acts 2:21

It’s ironic that when I hear the words reliable and dependable, I don’t immediately think of the Triune God. As I reflect on it, I have to assume that it’s because I never have to think twice about God’s reliability and just writing that, makes me smile. There are millions of people in this world that don’t see it that way. They will base their assessment of God’s reliability on the number of answered prayers they receive, the quality of their life or the types of works they perform – trying to gain God’s favor, so that He’ll be more reliable and dependable. Our LORD and Savior is Jesus Christ, He intervened on our behalf to gain God’s favor. “Everyone who calls on the name of the LORD will be Saved” (Acts 2:21) means eternal life for everyone calling, no strings attached. God is reliable and dependable. He keeps His promises to his people; we just have a hard time seeing them because His time and our time are not the same. God always listens and comforts us; we simply don’t always recognize it. It’s the unexpected coffee that a co-worker brings you when need it or the refund check that arrives the week that your rent is due. Turning your life over to God and trusting in Him means that you never have to think twice about whether He’s reliable; He did send His one and only Son to suffer for us so that we can share eternal life Him. It certainly sounds like He’s in it for the long haul, how about you?

Command Presence

In the fire service we use a term called “command presence”, which I’m sure is a product of our para-military history. We use it to describe an officer’s ability to lead without opening their mouth and when they do speak, people want to listen. Leaders with strong command presence stand confidently, look at people who are speaking; they walk with a certain rhythm that is smooth but not arrogant and you are confident following them. I’ll admit that it’s a little ambiguous and open for interpretation but I hope that I illustrated the point. The challenge when judging if a person has a command presence is being able to separate it from over-confidence or cockiness. We all need to be sure of ourselves at some point in our lives; for some it means thinking and acting bigger or better than they really are. Society has a wide variety of labels for these people. They want to talk about themselves and what great things they do. Others will have the skills/abilities to back up their huge self-confidence. These are the top sales associates who let everyone know that they are the best. We all love the person who is confident enough to lead others but humble enough to keep it in check. Pride is a double-edged sword. I’d like to suggest that people get their pride filled in two ways – artificially created in their own minds (writing checks with their mouths that they cannot cash) or it’s given to them by others, through well-deserved praise. And yet, we’ve all seen the person who is given praise (genuinely) and yet they have low self-confidence. They seem to miss the gifts (through praise) that others give them. Like all good double-edged swords, pride can be the source of great strength or can cut us deeply. We have two roles when dealing with our own command presence – be confident enough to be effective and humble enough to build up those that need it.

“A man’s pride brings him low, but a man of lowly spirit gains honor.”  Proverbs 29:23

When God talks about the pride that a man has, He is really looking at that man’s reaction to the gifts that he has received from God. The top sales associate will always talk about how hard they worked, how they beat the competition, how creative they got to sell the client or simply how great they are. This type of pride makes a man low in God’s eyes. They are focused on worldly attributes without any consideration to who gave them those gifts and opportunities. When things go bad, these types of people want to blame God but when the “world is their oyster” it was all them. God tells us through David that we have it all wrong. A man in lowly spirit (without pride) gains honor. This is not to mean that we shouldn’t be proud of what we’ve done or confident in our abilities, it means that we should remember who gave us the power to achieve these things. God is at work in our lives every day and we should never forget that. When we pray, we should be thankful for all that He has done for us. Most of us only “talk” to God in prayer when we are asking for help or need something. Imagine never hearing “thank you” when you did something for someone or gave them a gift. You wouldn’t stay connected to them very long. Tell God – Thank You. It will help you keep your pride in check. If you are not sure that you’re good enough (low self-esteem) remind yourself that God is with you and that you are glorifying Him in all that you do. My wife has said, “God doesn’t make junk”. We all have important parts to play in His plan, see your role and go on confidently.